Product Return Information for olivia.childrens-library.com

What is olivia.childrens-library.com Return Policy?

You may return most products purchased. Most items can be returned with 1 month of receiving the item. However we aren't the initial seller and you must contact and/or make reference to an original sellers terms for returns individually.

How soon will I receive a refund on a returned item?

Refunds usually are made back to the original card and may take up to Four weeks to credit back. However, some resellers can have different policies regarding refunds, for example only giving store credit or gift cards. Please refer to the original sellers refund policy.

Requirements for a 100 % refund

Most of the time these are the basic requirements to get a full refund.

  • Items must be in new condition
  • Items have to be returned with all original packaging and accessories
  • Media items (for example, movies, music, video games, and software) have to be unopened and still within their plastic wrap
  • Musical instruments, televisions, and electronic devices will need to have a UPC or serial number
  • Shoes and clothing have to be unworn

Alternative Seller Returns Policies

Some sellers offer a returns policy the same as our own, some seller returns policies will vary. Each seller's return policy is available on the vendor's website. Handling and shipping charges for returning items shipped by a seller are borne by the buyer.

Items valued at over need to be returned to the seller with a trackable shipping service. If the order is valued at 0 and up, insure the shipment for the value of the merchandise and ship your return using a signature shipping service. For items below , we suggest USPS delivery confirmation service.

Note: Should a package doesn't arrive and you don't make use of a trackable method to return or you refuse the shipment as a method of return, you may not be eligible for a refund.

Items with FREE Return Shipping

The below items usually include a free return shipping method.

  • Baby Items
  • Shoes
  • Clothing
  • Accessories
  • Jewelry
  • Watches (except those bought in Sports & Outdoors)

Cancel Pickup Request

After a UPS pickup has been requested, you cannot cancel that request until following first pickup attempt has been made. UPS will always make up to three pickup attempts. Once the first pickup attempt, you can call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure to have your tracking number handy.


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